We care about the environment.

All items will be posted in recycled packaging.

We offer a 14 day returns policy with online shop orders.

If you wish to return an item you should first contact us via email:

shop@the-observatory.org.

The item can then be returned at your cost, providing it is in wrapped, re-saleable condition.

When received, we will refund your price paid through PayPal, less original postage.

When posting please use the Post Office and obtain proof of posting. Items are your responsibility until received by ourselves.

All items purchased as part of a bundle / package deal must be returned together in order to qualify for a full refund of the purchase price.

Products are checked carefully before despatch, but please contact us in the unlikely event of any problems or faults. We can then advise with regards to replacement or refund option.